Email Customer Support Like a Breeze

Not the Outlook Way,
the Fun Way

TixyCloud is an excellent piece of software that is already being successfully used by LG Electronics Germany and Foundever to centrally organize the handling of customer email inquiries. It simply converts emails into manageable tickets, which makes them much easier and more enjoyable to handle.

Outstanding
Key Features

Infinite Cloud Storage so you never have to worry about exceeding inbox capacities anymore.

Cloud File Sharing directly within the software—no detours, no disruptions, all within our ecosystem.

Analysis & Reporting are now effortless—monitor performance, spot trends, and share insights with a single click.

Data Privacy secured with robust measures and full industry compliance for top confidentiality and trust.

Discover Insights
Never Seen Before

Service Level Agreement

SLAs are optimized, ensuring your customers always receive timely and reliable support.

First Contact Resolution

Improved FCR enables your team to resolve customer inquiries successfully on the first contact.

Average Handling Time

Reduced AHT allows your team to work more efficiently, helping customers get assistance faster.

Voice of Customer

VoC is effectively captured and analyzed, providing deeper insights into customer needs and boosting satisfaction.

Average Waiting Time

Shorter AWT ensures your customers experience quicker service with less waiting time..